Support

Email support@myregimen.health. We answer within two business days. Please describe what you did, what you expected and what happened, and say whether you are on iPhone, Android or the web version — but do not send medical details; we cannot act on them and they do not belong in email.

MyRegimen support cannot answer medical questions. For anything about your health or your medication, contact your clinician or pharmacist. In an emergency call 911 (US) or your local emergency number; if you have thoughts of harming yourself, call or text 988 in the US.

Reminders

Reminders are not firing

1. Open the app, go to Insights → Settings and tap Check reminders. This re-requests permission and rebuilds every reminder from your schedule.
2. Check your phone's notification settings for MyRegimen: notifications allowed, sound on, not hidden by a Focus or Do Not Disturb mode.
3. On Android, make sure battery optimisation is not restricting the app (Settings → Apps → MyRegimen → Battery → Unrestricted). Some phones silently drop scheduled notifications from "optimised" apps.
4. Reminders for "every N days" schedules are set 8 occurrences ahead and topped up whenever you open the app. Opening the app once every week or two keeps them flowing.

A reminder fired at the wrong time after travelling

Reminders are scheduled in the time zone the phone was in when you last opened the app. Open the app after changing time zones and they are rebuilt in local time.

Your data

Exporting for your clinician

Insights → Export CSV. The file contains your regimens, every logged dose (with times, sites and notes), weight entries and symptoms. Share it to email, Files, Drive or any app from the share sheet. It opens in Excel, Numbers and Google Sheets.

Moving to a new phone

There is no account and no cloud copy, so the history does not move by itself. Export a CSV from the old phone and keep it; on the new phone, enter your regimens again. (Importing the CSV back into the app is on the roadmap.) An iCloud or Google device backup that includes app data will also restore MyRegimen's data on a like-for-like device.

Deleting your data

Insights → Settings → Delete all data removes everything the app stores. Uninstalling the app does the same. There is nothing to delete on our side, because the app never sends us anything — see the privacy policy.

Web version

app.myregimen.health keeps your journal in that browser's storage on that device. Private/incognito windows discard it when closed, and clearing site data removes it. Reminders are not available in the browser.

Using the app

Adding a regimen

Schedule → Add a regimen. Enter the name and dose from your prescription, the route, and the schedule. The dose is optional: leave it blank if the amount varies and log the amount each time.

Logging a dose late or outside the schedule

Tap the dose on the Today tab and choose "Just now" or "At the scheduled time". For an as-needed or extra dose, use "Log a dose outside the schedule" further down the Today tab.

Correcting a mistake

Long-press an entry on the Log tab to delete it, then log it again. Weight and symptom entries are deleted the same way on the Insights tab.

Why there is no list of medications or doses

A number shown in an app reads as a recommendation, and no app knows your history. MyRegimen records the regimen you were prescribed and leaves the prescribing to the person qualified to do it.

Reporting a problem

Bugs: email the steps to reproduce and your device model and OS version. Content errors in the Learn articles: tell us which article and sentence, and if you can, the source that contradicts it — we correct quickly. Problems with a medication itself should go to your clinician and, in the US, can be reported to FDA MedWatch.